Refund Policy
The full version
Bought on the web or in the Android app, the full version is refunded in full if you ask within 7 days of buying it, once per account. A web purchase you refund yourself on the app's 我的 (Me) page: the money goes back to the original payment method, and the full version ends at once. For a Google Play purchase, write to support@latticelogic.app with the Google Play order number; it is refunded through Google Play, and the full version ends when the refund is made. Bought in the iPhone app, refunds are Apple's: ask at reportaproblem.apple.com.
When we refund by email
- You were charged twice for the same purchase.
- A technical fault on our side kept the full version from working.
- For a subscription bought before 7 October 2026: a charge made after you cancelled, or a renewal you did not intend, reported within 7 days of the charge.
For these, or any charge the app cannot refund, email support@latticelogic.app with the charge date; refunds go back to the original payment method.
Buying on the web from the EU, the EEA or the UK, you ask at checkout for the full version to unlock at once and agree that you lose your 14-day right to cancel once it unlocks; we confirm this by email. The 7-day refund above still applies.
Cancelling a subscription
A subscription bought before 7 October 2026 can be cancelled at any time: stop renewal on the app's 我的 (Me) page, or email us. Cancelling stops the next renewal; your access continues to the end of the period already paid for.
Nothing in this policy limits your statutory rights.
Last updated 2026-10-25